The stunning achievements of chatGPT (along with the enormous work that remains to be done) raise the questions of how generative AI will change industries and interactions. As the term “generative AI” indicates, these technologies use AI to communicate, not to do predictive analytics or alter events. Thus, according to Murray Brozinsky, Chief Strategy Officer at Amwell, generative AI will automate peripheral aspects of communication rather than affect health care directly.
In the video interview below, Brozinsky and John Lynn undertake a far-ranging examination of the potential of chatGPT and similar technologies. Brozinsky expects it to take over a lot of triaging. This addresses the urgent question a person has when calling about her chest pain or when holding a crying baby. Is it necessary to come in for a visit?
When a patient has a common condition, an automated agent might be able to handle the entire interaction without involving staff people. But Brozinsky believes that nearly every interaction will be mediated by human staff, using the output of generative AI as a guideline. In short, generative AI can “augment” human care delivery, to use a term famously assigned to computing by visionary Doug Engelbart.
Another good use for generative AI is to anticipate the degradation of a patient’s condition and suggest behavioral change that can ward off problems.
While stressing the current limitations of AI, Brozinsky affirms that it can make clinicians “wildly more efficient.” Watch the video for more insights about when it can be helpful.
Learn more about Amwell: https://business.amwell.com/
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