Video Visits: How to Improve the Patient Experience

Health System CIO

Providing quality care during a telemedicine encounter is about much more than just the technical aspects, says CT Lin, MD, who offers advice on how to more effectively communicate and build relationships with patients virtually.

8 Ways Practices Are Investing in Patient Experience Now

Healthcare IT Today

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where reimbursements are tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience.

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Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Use of wearable tech nearly halved, from 33% to 18%, between 2018 and 2020. But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. But when technology is introduced to this relationship between patients and providers, there’s a decline in trust.

Trust My Doctor and Fear the Office: The Telehealth Opportunity in and Beyond the COVID-19 Pandemic

Health Populi

patients’ most-trusted source of coronavirus information. Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. adults 18 to 74 years of age in the first week of May 2020.

“Digital Health Is An Ecosystem of Ecosystems” – CTA’s 2020 Trends to Watch Into the Data Age

Health Populi

In CTA’s 2020 Consumer Tech Forecast launched yesterday at Media Day 1 at CES, Steve Koenig VP of Research, said that, “digital health is an ecosystem of ecosystems.”.

January 2020 Telehealth Industry Happenings

Ortholive

In the four years spanning 2014 to 2018, telehealth usage outside the hospital setting increased by nearly 1,400%. Given these trends, what kinds of telehealth-related headlines made the news last month as we entered the New Year?

How Philips Has Pivoted In the COVID-19 Pandemic: Connected Care From Hospital to Home

Health Populi

I was scheduled to meet with Roy Jakobs, Chief Business Leader of Connected Care at Philips, at HIMSS in Orlando on 9th March 2020. We had to reinvent how to engage, monitor, and treat” patients with new approaches both in and outside the acute care setting.

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

Will the coronavirus inspire greater adoption of telehealth in the U.S.? Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. Q2 – – Some industry observers have called this, “telehealth’s big moment.”

Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

American Well

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care , its direct-to-consumer telehealth service and Connect Care Pro , its acute care program.

Telehealth Features – What’s Required?

Healthcare IT Today

As the telehealth adoption wave continues in healthcare, we thought we’d take the time to do a series of articles on a number of aspects of telehealth. In this first series we’re going to look at various Telehealth features.

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Readings are visible to patients and transmitted to the physician’s office.

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment.

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One in two people over 50 bought a piece of digital technology in the past year.

Why Telehealth Is Real Now – The Value Equation

Healthcare IT Today

Everyone sees the obvious when it comes to telehealth. The Stay at Home and Physical Distancing that’s come with COVID-19 has almost required telehealth. Embrace telehealth or die? If we want to really understand what happened to make telehealth go […].

How Can Healthcare Bring Patients Back? A Preview of Our ATA Session, “Onward Together” in the COVID Era

Health Populi

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun.

Is Telehealth Shifting from Modifying Patient Behavior to Replacing Physical Visits?

Healthcare IT Today

As I was researching to create our list of live video telehealth companies, it became clear to me that telehealth meant a lot of different things to a lot of different people and companies.

Living in Digital Healthcare Times – Kicking off #DigitalHealthCES & #CES2020

Health Populi

My book, HealthConsuming: From Health Consumer to Health Citizen , was chosen by Gary’s Book Club as one of nine books this conference believes cover the “hottest topics in tech in 2020.”.

Telehealth – Lost in Translation

Healthcare IT Today

C-Suite Leadership Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Care Pathways Coronavirus COVID-19 COVID-19 Remote Monitoring Healthcare Cancellations Healthcare Scene Featured Lumeon Remote Monitoring Rick Halton Telehealth

Healthy Thinking: Inside the Mind of the COVID-19 Consumer

Health Populi

adults between 9-20 April 2020. One in four consumers also said that hospitals and physicians should offer more care via telehealth platforms.

Telequarantine ? Is it the Future Reality?

Healthcare IT Today

One of the really interesting pieces of telehealth that has exploded during this time has been a type of telehealth called Telequarantine.

3 Reasons Why Contactless Payments Are the Future for Healthcare

Healthcare IT Today

Not only are patient preferences shifting to a more consumer-style experience model, but […]. The following is a guest article by Bird Blitch, CEO and co-founder at Patientco.

Texting + Telehealth Together in a Single Platform from TigerConnect

Healthcare IT Today

When combined with the company’s other products, it offers a truly seamless communication experience. Patients and providers are able to move from a text conversation to a real-time video chat and back again without changing apps or […].

[Webinar] Lessons Learned from 500,000+ Telemedicine Appointments

Ortholive

Find out what some of the top patient experience and customer service themes and solutions are from 500,000+ telemedicine appointments straight from the experts handling patient and provider support questions.

AMA Suggests that Telehealth Tech Use Is Up Since 2016, But Still Modest

Healthcare IT Today

A new survey has found that physician use of technology to provide telehealth or virtual visits has doubled since its previous study in 2016. This meshes well with other market research suggesting that a healthy cross-section of providers are preparing to get on board.

The Future of Telemedicine

Ortholive

Telemedicine, which uses the Internet to connect patients and providers, is growing. Though the terms e-health, m-health , and telehealth are often interchanged for telemedicine, the deliverable is always the connection and interaction between patient and caregiver in a digital medium.

Expansion of Medicare Coverage and Payment for Telehealth Visits During COVID-19

Healthcare IT Today

CMS has announced the expansion of Medicare coverage and payment for telehealth and telemedicine visits.

List of Free COVID-19 Health IT Products and Services

Healthcare IT Today

As you can imagine, we’ve been innundated with COVID-19 related health IT news. We’ve done our best to cover the areas we thought were most important to healthcare organizations.

HIPAA and Telehealth FAQ from HHS

Healthcare IT Today

We wrote previously about HIPAA enforcement being suspended for telehealth during COVID-19 and more details on how to implement it. Plus, we shared the expansion of Medicare coverage and payment for telehealth. The good news is that HHS released a HIPAA and Telehealth FAQ that addresses some of those […]. However, there were still many questions.

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Figuring Out the Right Workflow for Hybrid Patient Care (Virtual and In Person)

Healthcare IT Today

No one is predicting a return to the largely in person patient visit world we lived in before COVID-19. We’ve all seen the explosion of virtual visits in healthcare. We’re also going to see the return to in person visits.

Communicating with Patients: Best Practice in the Digital World of COVID – #HITsm Chat Topic

Healthcare IT Today

This week’s chat will be hosted by Leslie Kelly Hall (@lesliekellyhall) on the topic of “Communicating with Patients: Best Practice in the Digital World of COVID“. Communicating with patients today demands new skills […].

Remote patient monitoring to gain big momentum in 2020

Healthcare IT News - Telehealth

While there is a large and growing market for remote patient monitoring technologies, with particular benefits for the older population, simplification of connection technologies – Bluetooth for one – will be key to the broader adoption of RPM in 2020.

HIPAA 171

Athenahealth launches new EHR-embedded telehealth tool

Healthcare IT News - Telehealth

Athenahealth announced this week that it had launched an embedded telehealth tool to allow practitioners to conduct virtual visits without having to download separate software or use another third-party app.

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How Healthcare Organizations are Integrating Virtual Chronic Care Solutions to Adjust to the Next Normal

Healthcare IT Today

Telehealth is here, but the question of whether the shift to virtual chronic care in all its varieties is here to stay is still an important discussion.

How one physician practice was transformed by EHR-embedded telehealth

Healthcare IT News - Telehealth

The pandemic presented a variety of problems when it came to continuing patient care during quarantine. The practice needed a reliable system that would enable seamless patient scheduling, HIPAA-compliant video conferencing and billing, Miller said. The experience was often frustrating.

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Telehealth shows promise for fostering better doc-patient relationships

Healthcare IT News - Telehealth

As telehealth use continues to expand, many are wondering what the ramifications will be when, as is widely expected, virtual care becomes a much larger part of the healthcare experience going forward. " The third most frequently cited was “user experience."

What?s the Right Approach to Change Management in an Always Changing Digital Workplace?

Healthcare IT Today

Whether it’s changing government regulations, new technologies like an EMR or telehealth, or a pandemic which literally turns things upside down, change is just […]. There’s nothing in healthcare people like more than change. Ok, that was a joke.

Senate HELP Committee weighs the future of telehealth

Healthcare IT News - Telehealth

Since the start of the COVID-19 pandemic, federal policymakers have enacted 31 changes to enable greater access to telehealth. "Today we have the opportunity to consider how we can deploy telehealth to expand access to healthcare for everyone," said Sen.

Feel the Rush – Healthcare IT Today Podcast Episode 38

Healthcare IT Today

For the 38th episode of the Healthcare IT Podcast, we’re feeling the rush. No, it’s probably not what you’re thinking. We’re talking about this new world we live in where we had to rush all sorts of things. This is especially true in health IT with the COVID-19 pandemic.

Virtual Care is the Face of the Future: Are Doctors Going to Be Left Behind?

Healthcare IT Today

The following is a guest article by Dr. Nathaniel DeNicola, American College of Obstetricians and Gynecologists Chair of Telehealth Virtual care has a conflicted reputation in the medical […].

How MedStar Health went from 7 to 4,150 daily telehealth visits in two months

Healthcare IT News - Telehealth

As MedStar Health launched its telehealth response to the COVID-19 pandemic, hundreds of the health system’s caregivers first rose to the challenge of meeting a historic surge in demand for the existing MedStar eVisit urgent care, on-demand telehealth offering.