INDUSTRY INSIGHTS YOUR PEERS ARE READING
consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. MORE
During the World Congress Patient Experience & Engagement Summit in Boston, I led a panel with these innovative health systems, discussing how they are using virtual health assistants (e.g. AI Chatbots, Voice) to increase efficiency in care delivery and enhance the patient experience. Within healthcare, innovation driven organizations are exploring how to empower patients with virtual health agents to access relevant care information (e.g. MORE
Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Comprehensive patient care. Accessed January 6, 2018. MORE
Considering the “poor health” bar in the graph, we can see the opportunity for telehealth and home visits to people who may have mobility and other challenges leaving the home space. MORE
And maintaining good mental health and staying on-track with health goals come close to managing uncovered costs, Oliver Wyman’s 2018 consumer survey learned. ” Specifically: 42% of consumers would consider receiving advice and recommendations on well-being via telehealth. MORE
consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. Using digital health tech is a new normal for U.S. MORE
Here’s a look at five payer trends to watch for in 2018, and some tips for preparing to deal with them. Expect payers to accelerate those programs and policies and search for more cost-saving levers in 2018. Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals. MORE
Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Distance to information and insights , bringing patients’ information to clinicians’ fingertips wherever that clinician is located. MORE
health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. His remarks provided context and introduction to a panel on “The Power of the Patient” in helping address health care costs in America. MORE
2018 was a historic year for telehealth and remote patient monitoring (RPM), as a series of developments played out that helped extend these important care delivery services to more patients than ever before. As government agencies like the CMS and VA expanded access to telehealth towards the goal of extending care into rural areas, industry leaders like Care Innovations® announced a series of breakthroughs with exciting implications for the years to come. MORE
“Every company is a tech company,” Christopher Mimms asserted in the Wall Street Journal in December 2018. Connectivity, artificial intelligence, and automation are now competencies every company must master, Mimms explains. MORE
At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits. MORE
Ann Mond Johnson assumed the helm of CEO of ATA in 2018, and she’s issued a call-to-action across the health/care ecosystem for a delivery system upgrade. I’m so keen on telehealth, I’m personally participating in three sessions at #ATA19. MORE
Patient engagement is a buzzword constantly circulating the medical field. Making sure patients are playing an active role in their personal care is crucial to ensuring they live their healthiest life. Patients engaged in their health increases positive health outcomes, the likelihood that symptoms are addressed to the provider and overall betters the patient-provider relationship. Likewise, from beginning to end patients need to feel like access to care is easy. MORE
Northwell Health, New York’s large integrated health system with 22 hospitals and 550+ outpatient facilities, recognizes the importance of leveraging technology to extend the care team and personalize the patient journey. Think about a patient’s journey today. MORE
Rather than having to eliminate staff positions when implementing an EHR, CIO Patrick Yount is redefining those positions to help the organization become "more efficient, more patient-facing, and more service-oriented.” Two sides of patient experience. MORE
It also helps to educate patients in bringing self-awareness for better management of their health.”. July 9, 2018. The Summit will split this focus on patient engagement into four important segments, each of which requires “ active consumer participation to be successful.” MORE
Here’s a snippet from a post he wrote as a new father of son Henry in January 2018. Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. Our homes should nurture our health. MORE
In 2017, the National Quality Forum (NQF) developed a framework that provides a guide to the development of measures that assess and evaluate telehealth in the areas of access to care, cost, effectiveness, and the overall patient/provider experience. This event was recorded on February 15, 2018. They’re seeing more untreated mental health conditions in which telehealth provides a significant advantage. Telehealth provides the way to do it. MORE
That was true 20 years ago when I first started developing telehealth technology designed for the chronically ill elderly. Why Some Patients Are Reluctant to Use Telehealth Technology. Overcoming Patient Resistance to Technology with Innovation, Creativity & Compassion. MORE
But consider that they’re also asked to: Provide an exceptional patient experience. In addition to ending the employment of hundreds of local residents, from nurses to cafeteria staff, the closure will force patients to travel further for basic care. Eliminate patient leakage. MORE
As the CVS + Aetna merger crosses its last regulatory hurdle at the close of 2018, we enter 2019 facing a fast-growing and -morphing retail health landscape. This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. MORE
Early in 2018, I wrote about my first experience as a patient with telehealth. Healthy Children and Families The Patient Experience Workplace Health and WellnessI was finally receiving the kind of care I had promoted as an administrator for so long and it was a pure pleasure. I often hear. MORE
Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers. MORE
That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies. MORE
Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018. MORE
Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient ExperienceThe current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research. MORE
Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained. MORE
Healthcare must go beyond traditional user-centered design, Koen’s experience has shown, and aspire toward design-to-delight. The concept of “delight” in healthcare, such as we experience in hospitality, grocery stores, and entertainment, is elusive. MORE
C rystal-clear answers to these questions are required for a successful telehealth implementation : What goals are we trying to achieve? Are we using telehealth to virtualize a practice or virtualize our health system? How can we integrate telehealth in the continuum of patient experience? How can telehealth extend our efforts to manage and coordinate care? Avizia was acquired by American Well in July of 2018. MORE
Governor Mark Leavitt, who held the post of Secretary of Health and Human Services under President Bush, offered this advice at the recent Liberation 2018 conference hosted by Medecision. Part 2: Design to Liberate Healthcare , published 19 April, 2018. MORE
Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient ExperienceThe current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research. MORE
Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. The 6% trend is equal to that of 2018, illustrating a flat scenario, roughly the same trend seen in 2016 at 6.2%. MORE
The use cases for health care must wrestle with HIPAA and other privacy laws that may be relevant for a particular medical situation or patient population. While 75 million people in the U.S. MORE
With the acquisition of GreatCall, a mature player in the aging-tech space, Best Buy is doubling down on consumer health technology@retail. This week at Best Buy. the electronics retailer, it’s out with CDs and in with technology for aging at home. MORE
Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S. MORE
This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. There’s also a trust deficit between some patients and providers. MORE
2018 will go down in history as a pivotal year. These new codes are classified in such a way that they do not drag with them the geographic restrictions of legacy telehealth reimbursement. MORE
Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.” MORE
That’s Jefferson’s health solutions group that focuses on digital innovation and consumer experience. Here’s a health system that’s focused on that customer experience, which has become a critical success factor for healthcare to thrive. MORE
patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. 40, published April 2018. So why don’t patients use online health records yet? Half of U.S. MORE
Health Populi
DECEMBER 11, 2018
As the CVS + Aetna merger crosses its last regulatory hurdle at the close of 2018, we enter 2019 facing a fast-growing and -morphing retail health landscape. This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up.
Health Populi
MAY 29, 2018
Doing good and abstaining from doing harm can engender trust between patients, providers, and other stakeholders in health. Distance to information and insights , bringing patients’ information to clinicians’ fingertips wherever that clinician is located.
Health Populi
AUGUST 5, 2019
Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S.
Health Populi
APRIL 9, 2018
consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings.
Health Populi
DECEMBER 25, 2018
Here’s our trend-weaving of 4 C’s for 2019: costs, consumerism, cyber and care, everywhere… Health care costs will continue to be a mainstream pocketbook issue for patients and caregivers, with consequences for payors, suppliers and ultimately, policymakers.
Health Populi
SEPTEMBER 6, 2018
consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. Using digital health tech is a new normal for U.S.
|
Health Populi
JULY 20, 2018
That sharing is limited by doctors’ ability to accept patient-generated data, where only a handful of doctors have implemented technology for remote monitoring or integrating data from wearable technologies.
Health Populi
APRIL 10, 2018
patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. 40, published April 2018. So why don’t patients use online health records yet? Half of U.S.
Health Populi
SEPTEMBER 11, 2019
“Every company is a tech company,” Christopher Mimms asserted in the Wall Street Journal in December 2018. Connectivity, artificial intelligence, and automation are now competencies every company must master, Mimms explains.
Health Populi
FEBRUARY 20, 2019
Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. This is driving choice when patients select which health care system to work with, Brian explained.
Health Populi
FEBRUARY 26, 2019
Considering the “poor health” bar in the graph, we can see the opportunity for telehealth and home visits to people who may have mobility and other challenges leaving the home space.
|
Health Populi
APRIL 29, 2018
Governor Mark Leavitt, who held the post of Secretary of Health and Human Services under President Bush, offered this advice at the recent Liberation 2018 conference hosted by Medecision. Part 2: Design to Liberate Healthcare , published 19 April, 2018.
Health Populi
APRIL 14, 2019
Ann Mond Johnson assumed the helm of CEO of ATA in 2018, and she’s issued a call-to-action across the health/care ecosystem for a delivery system upgrade. I’m so keen on telehealth, I’m personally participating in three sessions at #ATA19.
Health Populi
JUNE 13, 2018
Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. The 6% trend is equal to that of 2018, illustrating a flat scenario, roughly the same trend seen in 2016 at 6.2%.
Health Populi
AUGUST 16, 2018
With the acquisition of GreatCall, a mature player in the aging-tech space, Best Buy is doubling down on consumer health technology@retail. This week at Best Buy. the electronics retailer, it’s out with CDs and in with technology for aging at home.
Health Populi
JUNE 25, 2018
Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.”
Health Populi
FEBRUARY 19, 2019
Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018.
Health Populi
OCTOBER 29, 2019
The use cases for health care must wrestle with HIPAA and other privacy laws that may be relevant for a particular medical situation or patient population. While 75 million people in the U.S.
Christina's Considerations
MAY 21, 2019
Early in 2018, I wrote about my first experience as a patient with telehealth. Healthy Children and Families The Patient Experience Workplace Health and WellnessI was finally receiving the kind of care I had promoted as an administrator for so long and it was a pure pleasure. I often hear.
Health Populi
OCTOBER 17, 2018
Healthcare must go beyond traditional user-centered design, Koen’s experience has shown, and aspire toward design-to-delight. The concept of “delight” in healthcare, such as we experience in hospitality, grocery stores, and entertainment, is elusive.
Health Populi
FEBRUARY 12, 2018
This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. There’s also a trust deficit between some patients and providers.
Health Populi
FEBRUARY 22, 2018
health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. His remarks provided context and introduction to a panel on “The Power of the Patient” in helping address health care costs in America.
Health Populi
FEBRUARY 1, 2019
Here’s a snippet from a post he wrote as a new father of son Henry in January 2018. Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. Our homes should nurture our health.
Health System CIO
JUNE 27, 2018
Rather than having to eliminate staff positions when implementing an EHR, CIO Patrick Yount is redefining those positions to help the organization become "more efficient, more patient-facing, and more service-oriented.” Two sides of patient experience.
The cHealth Blog
DECEMBER 20, 2018
2018 will go down in history as a pivotal year. These new codes are classified in such a way that they do not drag with them the geographic restrictions of legacy telehealth reimbursement.
Christina's Considerations
JULY 9, 2018
Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient ExperienceThe current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research.
Christina's Considerations
JULY 9, 2018
Health Information Technology and Telehealth Healthy Children and Families Personal Health Records Social Media & mHealth The Patient ExperienceThe current issue of the Annals of Family Medicine includes two articles that deal with mental health and information technology. There are many assumptions about mental health in the age of digital health, so perhaps the findings of this research.
care innovations
JULY 18, 2018
It also helps to educate patients in bringing self-awareness for better management of their health.”. July 9, 2018. The Summit will split this focus on patient engagement into four important segments, each of which requires “ active consumer participation to be successful.”
American Well
JULY 10, 2018
At this year’s Client Forum, hosted in Boston, MA, American Well recognized some of our trusted clients who have been extraordinary leaders throughout their telehealth journey. It was only a few years ago that Children’s Health was working alongside the Texas State Medical Board to legalize telehealth in the state. Pediatric Associates was also recognized for their triage telehealth program to successfully divert patients away from unnecessary emergency department visits.
South Central Telehealth Resource Center
MARCH 6, 2018
In 2017, the National Quality Forum (NQF) developed a framework that provides a guide to the development of measures that assess and evaluate telehealth in the areas of access to care, cost, effectiveness, and the overall patient/provider experience. This event was recorded on February 15, 2018. They’re seeing more untreated mental health conditions in which telehealth provides a significant advantage. Telehealth provides the way to do it.
Consumer eHealth Engagement
NOVEMBER 6, 2018
Northwell Health, New York’s large integrated health system with 22 hospitals and 550+ outpatient facilities, recognizes the importance of leveraging technology to extend the care team and personalize the patient journey. Think about a patient’s journey today.
GlobalMed
SEPTEMBER 30, 2019
But consider that they’re also asked to: Provide an exceptional patient experience. In addition to ending the employment of hundreds of local residents, from nurses to cafeteria staff, the closure will force patients to travel further for basic care. Eliminate patient leakage.
Consumer eHealth Engagement
SEPTEMBER 27, 2019
During the World Congress Patient Experience & Engagement Summit in Boston, I led a panel with these innovative health systems, discussing how they are using virtual health assistants (e.g. AI Chatbots, Voice) to increase efficiency in care delivery and enhance the patient experience. Within healthcare, innovation driven organizations are exploring how to empower patients with virtual health agents to access relevant care information (e.g.
Health Populi
MARCH 4, 2018
That’s Jefferson’s health solutions group that focuses on digital innovation and consumer experience. Here’s a health system that’s focused on that customer experience, which has become a critical success factor for healthcare to thrive.
care innovations
JANUARY 2, 2019
2018 was a historic year for telehealth and remote patient monitoring (RPM), as a series of developments played out that helped extend these important care delivery services to more patients than ever before. As government agencies like the CMS and VA expanded access to telehealth towards the goal of extending care into rural areas, industry leaders like Care Innovations® announced a series of breakthroughs with exciting implications for the years to come.
Henry Kotula
NOVEMBER 28, 2017
Here’s a look at five payer trends to watch for in 2018, and some tips for preparing to deal with them. Expect payers to accelerate those programs and policies and search for more cost-saving levers in 2018. Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals.
iSALUS Healthcare
MAY 30, 2018
Patient engagement is a buzzword constantly circulating the medical field. Making sure patients are playing an active role in their personal care is crucial to ensuring they live their healthiest life. Patients engaged in their health increases positive health outcomes, the likelihood that symptoms are addressed to the provider and overall betters the patient-provider relationship. Likewise, from beginning to end patients need to feel like access to care is easy.
American Well
APRIL 6, 2017
C rystal-clear answers to these questions are required for a successful telehealth implementation : What goals are we trying to achieve? Are we using telehealth to virtualize a practice or virtualize our health system? How can we integrate telehealth in the continuum of patient experience? How can telehealth extend our efforts to manage and coordinate care? Avizia was acquired by American Well in July of 2018.
care innovations
AUGUST 24, 2018
That was true 20 years ago when I first started developing telehealth technology designed for the chronically ill elderly. Why Some Patients Are Reluctant to Use Telehealth Technology. Overcoming Patient Resistance to Technology with Innovation, Creativity & Compassion.
Lloyd Price
OCTOBER 10, 2018
Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Comprehensive patient care. Accessed January 6, 2018.
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