The Fight For A More Mobile-Centric Patient Experience

Duane Boise

It means hours spent waiting in a waiting room, surrounded by other patients. Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience.

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Those who had a telehealth encounter more likely lived in the Western U.S., With the patient-as-payer in the current U.S.

Telehealth on Amwell: The Patient‘s Perspective

American Well

As you get up and running with your telehealth practice, you may be wondering: what exactly do my patients see? Download Amwell, set up your own patient account and explore. Who are the patients on Amwell? How will patients find me?

Health @ Retail – Prelude to GMDC SelfCare Summit with Updates from Hims & Hers, GoodRx, Sam’s Club and Amazon Care

Health Populi

Digital health has the potential to radically change the way people approach their wellness and, since launching in 2017, we’ve outpaced even our own expectations, delivering more than 1 million Hims & Hers products to our customers.

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Rock Health analysts expect that wearable tech use will continue to grow with more use cases for remote health monitoring coupled with consumers and patients being incentivized to continue their use. Telehealth adoption also grew from 2017 to 2018.

Oncology Patients experience a personalized journey with interventions and education for better care

Consumer eHealth Engagement

The National Cancer Institute reports 2017 U.S. According to Deloitte’s report in Evidence Based Oncology ( The American Journal of Managed Care publication), many organizations are exploring ways to control costs and enhance care quality for oncology patients (e.g. Patient Centered Medical Homes, CMS’ Oncology Care Model). With many different types of cancer and treatment options, each patient embarks on a personal care journey.

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

This works via a Walgreens mobile app where patients can opt-in to text alerts and be notified when their scrip is ready for pick-up. Patients enrolled in text alerts will receive text notification when qualifying prescriptions are ready.

Digital Transformation Is The New Mantra But Can’t Happen Without Access To Connectivity

Health Populi

” The OECD broadly defined the phrase in their 2017 paper on the topic as follows: Mobility, cloud computing, the Internet of things (IoT), artificial intelligence (AI) and big data analytics are among the most important technologies in the digital economy today.

Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Health Populi

Whether retail clinics, telehealth, or asynchronous physician visits via mobile health apps — consumers’ adoption of these sites, away from traditional brick-and-mortar doctors’ offices and ambulatory care clinics, has hovered around 10%, Oliver Wyman gauges in this report.

Care Gets Personal at Philips for Parents and Babies

Health Populi

Philips engaged software engineers from the gaming industry to develop a user experience that’s very engaging and visually enchanting. The team is working on making the Baby+ experience with a similar feel to Pregnancy+. Our homes should nurture our health.

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Among the 14 health plans Temkin considered, Tricare earned the top place for customer experience in the industry.

Adopting Telehealth to Meet Your Health System’s Goals

American Well

C rystal-clear answers to these questions are required for a successful telehealth implementation : What goals are we trying to achieve? Are we using telehealth to virtualize a practice or virtualize our health system? How can we integrate telehealth in the continuum of patient experience? How can telehealth extend our efforts to manage and coordinate care? The post Adopting Telehealth to Meet Your Health System’s Goals appeared first on American Well.

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops.

How Albertsons Grocery Stores and Rite Aid Can Help Remake Healthcare

Health Populi

health/care ecosystem that brings a self-care front-door closer to consumers, patients and caregivers. Note that Albertsons bought Plated, the subscription meal kit company, in 2017. Dr. Smith noted there’s a huge reservoir of untapped labor in patients.

Collaborate for better care

CiscoHealth

When clinicians and patients can collaborate—seamlessly and securely—they can break through traditional barriers to care and innovation.

Improving Healthcare Experiences with Collaboration: Case Studies

CiscoHealth

But the patient experience extends beyond robots and devices. At the very core, healthcare is about collaboration between caregivers and patients. Leverage specialists across facilities to provide specialized expertise to more patients. Improve patient convenience.

Are you ready to become the hospital of the future?

American Well

Not surprisingly, the hospital of the future will require technology solutions like telehealth to meet growing patient demands for remote access to health information and providers. The hospital of the future won’t be the hospital you grew up going to, but with all the promise technology can bring – improving the patient experience and driving down costs – that might be a good thing.

5 payer trends to watch in 2018

Henry Kotula

Anthem’s policies looked to nudge patients to less costly outpatient facilities, including urgent care centers and freestanding imaging centers. Providers will need to manage patients post-discharge and keep them healthy in their homes rather than in hospitals. Krishna believes payers may move more into bundled payments, bonus payments and capitation as it pushes providers to care for the whole patient rather than receiving payments for individual services. [link].

Quarterly Thought Conference ARCHIVED – Expanding Quality Metrics to Include Telehealth

South Central Telehealth Resource Center

In 2017, the National Quality Forum (NQF) developed a framework that provides a guide to the development of measures that assess and evaluate telehealth in the areas of access to care, cost, effectiveness, and the overall patient/provider experience. They’re seeing more untreated mental health conditions in which telehealth provides a significant advantage. If you’re providing that through telehealth, what are the benefits that accrue from that?

How One Hospital System Baked Love Into Their Health App

Health Populi

On July 18, 2017, Neil Gomes, Chief Digital Officer at Thomas Jefferson University and Jefferson Health in Philadelphia, tweeted this: When I saw this tweet, I was especially struck by Gomes’s phrase, “Designed & developed with heart/love by my @DICEGRP.”

American Well partners recognized as “top” healthcare leaders

American Well

American Well has been lucky enough to see first-hand how these innovative health systems have aligned key stakeholders and defined value for their patients and optimized the patient experience—through telehealth offerings and beyond.

Fresenius Connected Health: Improving Patient Care Through New Technology

Lloyd Price

Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Comprehensive patient care.

2018 Year in Review: The Year’s Biggest Remote Care News & Developments

care innovations

2018 was a historic year for telehealth and remote patient monitoring (RPM), as a series of developments played out that helped extend these important care delivery services to more patients than ever before. As government agencies like the CMS and VA expanded access to telehealth towards the goal of extending care into rural areas, industry leaders like Care Innovations® announced a series of breakthroughs with exciting implications for the years to come.