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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock. More people with pre-existing conditions are concerned, as well.

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Consumer Health and Patient Engagement – Are We There Yet?

Health Populi

The report analyzes results of a survey of over 2,000 Change Healthcare customers (from academia, government, technology vendors, hospitals, providers, and health plans), conducted in October-November 2017. The CarePayment poll was conducted in November-December 2017. Contemporary health engagement for patients in the U.S.

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Accenture’s Nonnegotiable Patient Expectations

Digital Health Wire

To uncover what factors are currently patients’ top priorities, Accenture surveyed more than 21k US healthcare consumers since 2017, finding that loyalty is now more important and harder to come by than ever. 30% of respondents switched to a new provider in 2021, up 4% since 2017.

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Laudio Announces $13 Million Series B for its AI Solution that Drives Productivity and Reduces Burnout in Health Systems

Digital Health Global

Breitenstein, Venture Partner at Define Ventures, is joining Laudio’s Board of Directors and brings a wealth of digital health experience as the founder of FOLX Health and former Chief Product Officer of Optum Analytics. Every health system CEO says that labor productivity and burnout is their top issue. www.laudio.com.

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Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Yet with that bullish supply side of digital health, there was a marked decline in peoples’ use of them in the past two years, found by Accenture in their latest health consumer survey, Digital is Transforming Health, So Why is Consumer Adoption Stalling? Use of wearable tech nearly halved, from 33% to 18%, between 2018 and 2020.

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The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

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Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018.

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