HitPoint Blog

Meet us at HIMSS19! Ranked #1, Phoenix staff will fix your broken IT support.

HitPoint Blog

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. This year’s gathering in Orlando promises to do the same. But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult. .

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Second-Rate Desktop Support is Common, Needless and Very Fixable

HitPoint Blog

Sad but true. We all love our laptops, the technology sidekicks that we use for seemingly everything, and tweak with our own idiosyncratic brands of organization, file names and passwords. So, handing over a suddenly uncooperative or erratic laptop to your hospital’s IT staff for repairs — whether physically or through remote intervention — can be unnerving and for some of us, close to panic producing. Why such apprehension?

Great Hospital CIOs Must Offer “Wow” Service Desks That Are Well Above Industry Standards

HitPoint Blog

Given the information technology revolution within hospitals today, how your Service Desk analysts handle physicians and other users is more critical than ever.

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Record Numbers of Phishing Attacks Are Succeeding. Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks, at an all-time high in 2018, continue to pelt healthcare organizations, gaining access to invaluable patient data and personal information of staff members. Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is grabbed and used to make illegal purchases or otherwise commit fraud.

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How Patient Portals Can Do Much More for Healthcare Quality and Costs – Part 1

HitPoint Blog

This is the first in a two-part series on how to make the most of patient portals to improve patient engagement, and simultaneously improve care management and financial outcomes. Thanks to the PolitDoc Team for their permission to publish excerpts from their recent post. The implementation of Meaningful Use sent providers scrambling to implement patient portals to provide patients access to their health information — AND to reap the program’s financial incentives.

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

HitPoint Blog

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.

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Hospitals’ Tech Support Is Getting Worse. Why, and What’s the Prognosis?

HitPoint Blog

Many hospitals are undertaking major transformations of their technical support functions, according to a brand new study by Black Book Research. What’s the urgency about? Poor support quality…sub-par results that are reportedly even worse than last year’s dismal numbers. Sixty percent of hospital IT leaders say that EHR vendors and third party outsourcers are falling short of tech support expectations. How is this phenomenon impacting patient care?

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Amp Up Your Service Desk Agents with Our Customer-Focused Poster

HitPoint Blog

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Blockchain: Its Future in Healthcare is Happening Now

HitPoint Blog

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

The Top Ten Symptoms of a Very Sick Service Desk

HitPoint Blog

If your hospital is suffering from at least two of the following pain points — because of IT service desk (help desk) issues — it’s time to review your IT support practices, procedures, service levels, and overall user satisfaction. These issues are not just painful; they can dangerously threaten the quality of your patients’ healthcare. Physicians and other clinical staff cannot afford the operational risks of poor IT service desk support.

Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

HitPoint Blog

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

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4 Essential Steps in Migrating to an IT Outsourcing Partnership

HitPoint Blog

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks.

New Infographic: Risks of HIPAA Business Associate Relationships

HitPoint Blog

Last week, we published a blog post about the importance of hospitals’ establishing and monitoring Business Associate Agreements with contractors who touch protected health information (PHI).

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Essentials in Managing the HIPAA Risks of Outsourcing

HitPoint Blog

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. These services extend well beyond the traditional transcription, data entry, housekeeping and food services of yesteryear.

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Why Most Hospitals Are Outsourcing IT — And How to Do It Right.

HitPoint Blog

Three-quarters of health systems with more than 300 beds and 81 percent with fewer beds are outsourcing various IT services, according to Black Book Research. Their reasons are many, but concerns about meeting increased patient needs and achieving higher quality population health are front and center.

How Hospitals Are Beating the Healthcare IT Labor Shortage

HitPoint Blog

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

HitPoint Blog

The healthcare IT job outlook is currently a maze of contradictions. Some good news: healthcare is driving jobs growth more than most industry sectors, at the rate of 35 thousand+ jobs per month so far in 2018. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge.

Managing the HIPAA Risks of Outsourcing to External Business Associates

HitPoint Blog

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.

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Download Our EHR Implementation Guide & Help Make Your Doctors Happy

HitPoint Blog

Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR implementation improves clinical processes and provides the right clinical data at the right time — and can even result in thumbs-up evaluations by clinical staff.

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Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.

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The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

HitPoint Blog

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

HitPoint Blog

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

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From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found.

The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison.

Industry Voices—Sizing up 4 opportunities for digital transformation in healthcare

FierceHealthIT

According to ISACA’s recently released 2018 Digital Transformation Barometer, some of the most hyped technology also is perceived to hold the highest risk and the highest potential benefit.

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Consumers Expand Their Definition of Well-Being to Include Food-As-Medicine

Health Populi

Consumers put food front-and-center when thinking about their health. Viewing food-as-medicine is going mainstream for health consumers, who look beyond the “medicine” in that phrase toward a broader concept of personal well-being.

The secret to making AI work for physicians

KevinMD

If you are a physician or know a physician or have ever visited one, chances are you have probably heard them complain about technology in health care.

New Tech Tonics Episode: Susan Desmond-Hellmann: The Inquisitive Leader

Digital Health

Her illustrious career has taken her from clinician to biotech executive to university chancellor to CEO of the world’s largest foundation, yet throughout this exceptional journey, Susan Desmond-Hellmann has remained empathetic, inquisitive, and emphatically true to herself.

Nurses are the most trusted profession in America, followed by doctors and pharmacists

Health Populi

Nurses rank top in Americans’ minds for the seventeenth year-in-a-row, Gallup found in its annual survey of honesty and ethics in professions. At the bottom of the list for honesty and ethics in 2018, Gallup points to U.S.

What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Have you read the life changing magic of tidying up , or Spark Joy , books by Marie Kondo ? Her new Netflix series, Tidying Up with Marie Kondo debuted on January 1, and has enjoyed passionate early viewership by consumers in America who are among the world’s major hoarders.

Deep Human Interactions: The Antidote To More AI In Health Care – Learning From Philips’ CEO At HIMSS19

Health Populi

“The promise of AI is undeniable…could AI help clinicians deliver better and more humanistic care?” ” This question is asked and answered in a JAMA viewpoint published January 1/8 2019 titled, Humanizing Artificial Intelligence.

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

Just as we experienced “e-business” departments blurring into ecommerce and everyday business processes, so is “telehealth” morphing into, simply, health care delivery as one of many channels and platforms.

New Tech Tonics Episode: Jerry Harrison & Brian Smith – Making Beautiful Music Together with Healthcare Entrepreneurs

Digital Health

An unlikely pair, Brian Smith and Jerry Harrison came together over their shared passion for music and science and helping entrepreneurs succeed. Together they are helping healthcare startups find their rhythm and chart a path to success through a new expert crowdfunding platform called RedCrow.

The clinical burden of documentation

KevinMD

The purpose of clinical documentation is to efficiently communicate critical data to peers in a readable fashion while meeting compliance and billing requirements. This documentation should not represent a data dump.

Managing Digital Health Regulatory Uncertainty

Medical Connectivity

Uncertainty abounds when managing digital health regulatory uncertainty regarding the FDA and other international regulatory bodies.

How EMR alert fatigue overwhelms physicians

KevinMD

As a hospitalist, like most in health care, I am afflicted by the slow march of thousands of mouse clicks on the electronic health record (EHR) every day I work. But after starting a new job and learning a new EHR, I have become painfully aware of the volume of alerts that pop up when […].

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I Want a New Drug, Part 2 –Digital Therapeutics on the Rise

Digital Health

In the last month I have spoken at an event about digital therapeutics and been invited to speak at 5 more unrelated events on the same topic (note: I am not doing them all).