HitPoint Blog

Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

HitPoint Blog

Have you noticed? We haven’t been shocked lately by news of record-breaking security breaches, in fact not since 2015-2016. Remember Bon Secours Health System where the information of 655,000 patients was compromised via the internet?

Amp Up Your Service Desk Agents with Our Customer-Focused Poster

HitPoint Blog

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

HitPoint Blog

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.


Blockchain: Its Future in Healthcare is Happening Now

HitPoint Blog

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

HitPoint Blog

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

A Perfect Storm in Healthcare IT: The Problem of Unmet Staffing Needs

HitPoint Blog

The healthcare IT job outlook is currently a maze of contradictions. Some good news: healthcare is driving jobs growth more than most industry sectors, at the rate of 35 thousand+ jobs per month so far in 2018. Many of these are healthcare IT jobs. Bad news: It is increasingly difficult to find high quality IT talent with expert levels of healthcare knowledge.

4 Essential Steps in Migrating to an IT Outsourcing Partnership

HitPoint Blog

IT outsourcing is literally a very “big deal” for hospitals: it represents a significant multi-year financial investment, potentially great benefits — and certain risks.

Essentials in Managing the HIPAA Risks of Outsourcing

HitPoint Blog

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. These services extend well beyond the traditional transcription, data entry, housekeeping and food services of yesteryear.


Managing the HIPAA Risks of Outsourcing to External Business Associates

HitPoint Blog

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.


Download Our EHR Implementation Guide & Help Make Your Doctors Happy

HitPoint Blog

Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR implementation improves clinical processes and provides the right clinical data at the right time — and can even result in thumbs-up evaluations by clinical staff.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

HitPoint Blog

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.


The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

HitPoint Blog

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

HitPoint Blog

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

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From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

Industry Voices—Sizing up 4 opportunities for digital transformation in healthcare


According to ISACA’s recently released 2018 Digital Transformation Barometer, some of the most hyped technology also is perceived to hold the highest risk and the highest potential benefit.


The Smartphone Is the Consumer’s Personal Health Platform – Implications from Deloitte’s 2018 Survey

Health Populi

American consumers are now viewing their phones an average of 52 times daily, with 39 percent of consumers believing they use their smartphones too much. In fact, 60 percent of 18 to 34-year-olds admit to smartphone overuse, the highest level of any age group.

Physicians Don’t Talk Enough with Patients About Non-Medical Needs

Health Populi

Most patients wish their doctors would have a conversation with them about non-medical issues. The Doctor-Patient Conversation , a survey conducted for the Samueli Foundation by the Harris Poll, examined how patients feel about their health, healthcare, and relationships with physicians.

Slow thinking and machine learning in medicine


Recently, several high-profile institutions have called attention to the issue of inclusion and equity when artificial intelligence (AI) algorithms are applied in medicine.

Managing Digital Health Regulatory Uncertainty

Medical Connectivity

Uncertainty abounds when managing digital health regulatory uncertainty regarding the FDA and other international regulatory bodies.

Looking across international borders for digital health tools

Mobi Health News

Panelists at the Connected Health Conference in Boston spoke about the importance of digital health alliances and learning from countries sometimes ignored in the space.

More People Using Meditation and Yoga as Medicine, Especially Women

Health Populi

While overall adoption of meditation and yoga in the U.S. substantially grew between 2012 and 2017, many more women than men use these holistic medicine approaches. In 2017, 14.3% of American adults 18 and over did yoga, 14.2% meditated, and 10.3% saw a chiropractor.

I Want a New Drug, Part 2 –Digital Therapeutics on the Rise

Digital Health

In the last month I have spoken at an event about digital therapeutics and been invited to speak at 5 more unrelated events on the same topic (note: I am not doing them all).

Millennials want convenient care


The Kaiser Health News article, " Spurred By Convenience, Millennials Often Spurn The ‘Family Doctor’ Model ," caught my eye.

Will robots replace doctors?


Among the many recurring topics, this year has been the impact of machine learning in our lives, especially the implications for our future work life.

The Growing State of Diabetes in America on World Diabetes Day 2018

Health Populi

Diabetes is a family issue, and its prevalence is growing in America. November 14, 2018, is World Diabetes Day , and the International Diabetes Federation reminds us that this condition impacts the whole household — not just the person diagnosed with diabetes. Why the family?

The Opportunities And Challenges Of Medical Robots

Duane Boise

The medical field has long been defined by advances that make it easier to save lives every day. Medical robots are one such major advancement in modern medicine. They revolutionize the way that medical procedures are performed by executing tasks with efficiency and without human error.

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I didn’t become a physician to do data entry


The trouble began when I needed to open the electronic health record (EHR) system for the tenth time that day. EHRs have significantly changed the way we practice medicine.

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Data Privacy and Healthcare Access: Top Issues Shaping Consumers’ Societal ROI

Health Populi

Organizations that address consumers’ data privacy and access to healthcare create greater social brand equity, inspiring people to say nice things about the companies, recommend them as good employers, and be welcomed as businesses operating in peoples’ community.

Vote As If Your Health Depended Upon It; Learning from Governor Kasich on Voting Day 2018

Health Populi

…because it does. Citizens scare politicians,” I heard Governor John Kasich say to Nicole Wallace on her show Deadline: White House yesterday, just hours from today’s U.S. 2018 midterm elections.

Join telemedicine’s transformation of the health care delivery model


I came across Dr. Kevin Tolliver’s post, "Beware the Limits of Telemedicine," and found it to gloss over the benefits of telemedicine and the opportunities that increasing telemedicine uptake can afford to the patient and provider.

The Single Market for Healthcare in Europe: Learnings for the U.S.

Health Populi

When I asked my longtime colleague and friend Robert Mittman, with whom I collaborated at Institute for the Future for a decade, how he managed international travel and jet lag, he said simply, “The time zone you’re in is the time zone you’re in.”

“Seeing Is Not Believing:” Consumers Concerned About the Accuracy of Online Health Information

Health Populi

“Seeing is not believing” when it comes to people seeing health information on social networks. Four in five people seeking healthcare information online in social media are concerned about the accuracy of that information served up.

New from Tech Tonics: Stephanie Tilenius: Work, Not Worry

Digital Health

An accomplished investment banker who transitioned to become an accomplished executive at leading tech companies including eBay and Google, Stephanie Tilenius has now set her sights on an even more difficult challenge. As CEO of Vida Health she is focused on improving the health of the chronically ill with evidence-based coaching. Along her remarkable journey, […].

Loneliness, Public Policy and AI – Lessons From the UK For the US

Health Populi

There’s a shortage of medical providers in the United Kingdom, a nation where healthcare is guaranteed to all Britons via the most beloved institution in the nation : The National Health Service. The NHS celebrated its 70th anniversary in July this year.

The Venture Valkyrie’s Next AdVenture

Health Populi

Investor, advisor, operator, podcaster, blogger, speaker, Board member, mentor, mother, wife, volunteer. Take inventory of the many hats of Lisa Suennen, aka the Venture Valkyrie, and you understand why I see her as the Renaissance Woman of Healthcare.

Slow Food, Slow Medicine: What Italy Can Teach America About Health

Health Populi

Obesity, diabesity, food deserts and food swamps co-exist across America, factors that cost the U.S. economy over $327 billion a year just in the costs of diagnosed diabetes.

The one patient that drives physicians to burnout


We all have that one patient. That one patient who can always find a way to turn a good day bad, who just knows how to push your buttons in all the wrong ways. Who’s that patient for me? Let’s just call him Elton Reed. Oh, Mr. Reed … where to begin with him?

Will artificial intelligence ever replace doctors?


Increasingly, we see functions executed by machines that were formerly performed by living breathing human beings. Examples range from the mundane to the preternatural. Order food and drink from an iPad. No server needed. Driverless auto travel. This may lead to a resurgence in prayer.


A Concerning Gap in Cybersecurity for Medical Technology

Health Populi

Notwithstanding mass adoption of antivirus protection and firewalls among healthcare providers, there remains a security gap for biomedical technologies, according to a report from Zingbox.

EHRs are killing medical innovation


To paraphrase Bill Gates: "The purpose of humanity is not just to sit behind a counter and do things. More free time is not a terrible thing." I have innovated. I developed a mutation assay. I discovered that vacuum ultraviolet light from excimer lasers is safe to use on human tissue.

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