HitPoint Blog

Managing the HIPAA Risks of Outsourcing to External Business Associates

HitPoint Blog

Today, most hospitals count on external outsourcing services for a myriad of essential functions like revenue cycle management, health information management, IT support, data storage and security, housekeeping, and many other clinical and non-clinical functions. Many (most?) of these partners are business associates under HIPAA — and therein lies major potential security risks for your organization.

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Cybercrime 2018: Most Hospitals’ IT Security Is Still Not Enough

HitPoint Blog

Have you noticed? We haven’t been shocked lately by news of record-breaking security breaches, in fact not since 2015-2016. Remember Bon Secours Health System where the information of 655,000 patients was compromised via the internet?

Download Our EHR Implementation Guide & Help Make Your Doctors Happy

HitPoint Blog

Barely a week goes by without seeing a new report detailing physicians’ dissatisfaction with their hospitals’ IT systems. EHRs are the #1 target. The good news is that a well-managed EHR implementation improves clinical processes and provides the right clinical data at the right time — and can even result in thumbs-up evaluations by clinical staff.

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Amp Up Your Service Desk Agents with Our Customer-Focused Poster

HitPoint Blog

Are your IT Service Desk users literally your “best customers?” ” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care.

Blockchain: Its Future in Healthcare is Happening Now

HitPoint Blog

Interoperability. Blockchain. As of 2018, it’s difficult to talk about one without hearing about the other. Systems interoperability that would provide nationwide access to a common database of health information — no matter what EHR is used — is healthcare’s holy grail.

Infographic Poster: Top 8 Rules for Secure Texting in Healthcare

HitPoint Blog

Texting among healthcare team members has become a valuable communications tool that creates efficiencies and improves patient safety. Some organizations also use opt-in texting programs to send reminders to patients.

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Will Amazon, Apple or Google Succeed as the Next Healthcare Disruptor?

HitPoint Blog

Consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, at the same time new reports of patient dissatisfaction with current hospital EHR solutions are coming out.

Healthcare Phishing Attacks Are Succeeding. Let’s Stop Being Such Tasty Bait.

HitPoint Blog

Phishing attacks continue to pelt healthcare organizations, successfully gaining access to invaluable patient data and personal information of staff members. This information — Social Security numbers, credit card and bank data, logins, driver’s licenses, medical histories, and even digital signatures — is typically used to make illegal purchases or otherwise commit fraud. These exploits also create entry-ways into entire hospital computer networks and wreak broadscale havoc.

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New Infographic: Risks of HIPAA Business Associate Relationships

HitPoint Blog

Last week, we published a blog post about the importance of hospitals’ establishing and monitoring Business Associate Agreements with contractors who touch protected health information (PHI).

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Essentials in Managing the HIPAA Risks of Outsourcing

HitPoint Blog

Almost all hospitals outsource a myriad of services for better and more cost-effective operational results. These services extend well beyond the traditional transcription, data entry, housekeeping and food services of yesteryear.

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How Hospitals Are Beating the Healthcare IT Labor Shortage

HitPoint Blog

By any measure, superior IT departments with highly specialized staff have become an essential factor in the success of today’s healthcare industry. Across several recent surveys of hospital leaders, all have reported operational priorities that include, indeed require, a strong IT component.

The #1 Reason Hospital Service Desks Fall Short With Users — and Potential Solutions

HitPoint Blog

Many hospital service desks have all the equipment, software tools, standards, and certifications needed to do a bang-up job in supporting their users. They’ve bought the software and employ an appropriately sized staff. On the surface, this may look right. Yet hospital providers from the largest health systems to 25-bed critical access facilities are dogged by poor help desk performance and frustrated, unhappy physician users. Here is one elephant-sized reason for this painful problem.

Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

HitPoint Blog

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience. Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report.

Download Our Guide to Vetting & Selecting the Best Hospital IT Outsourcing Solutions

HitPoint Blog

More hospitals are considering outsourcing to reduce costs, which is a proven benefit. The 2017 Black Book survey reported that 91 percent of outsourcing hospitals have seen ROI after about six months. 73 percent of health systems with more than 300 beds and 81 percent of providers with fewer beds are relying on outsourcing for various IT management and infrastructure services.

Why We Are at the Crossroads of the Next Healthcare Disruption

HitPoint Blog

At a moment when consumer technology giants Apple, Amazon and Google are poised to put heavy footprints on the healthcare technology environment, new reports of patient dissatisfaction with current hospital EHR solutions seem to be paving the way. This confluence of developments may be the perfect setting for the next major disruption in our industry, a scenario that many hospital leaders, physicians and health tech vendors won’t relish. But many consumers will, especially those under 40.

From the Best in the Industry: a Free Service Desk Assessment

HitPoint Blog

Many hospitals have problematic service desk operations, whether internal or outsourced, but fixing them never gets to the top of the project list. Sticking with mediocre or poor support is usually non-cost effective and a major point of dissatisfaction among your medical staff.

I Want a New Drug, Part 2 –Digital Therapeutics on the Rise

Digital Health

In the last month I have spoken at an event about digital therapeutics and been invited to speak at 5 more unrelated events on the same topic (note: I am not doing them all).

Going Digital for Health Is a New-Normal for Consumers

Health Populi

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth.

Retail Tomorrow, Today: A Smart Grocery Cart and Digital Samples For Paleo-Eating Moms

Health Populi

In our Amazon-Primed world, the future of retail is not ten years from now; it’s “tomorrow.”.

Consumers Changing the Channel on Where They Shop for Health

Health Populi

Consumers who have long purchased over-the-counter medicines, anti-dandruff shampoo, whitening toothpaste, and cosmetics-with-benefits at food, drug and mass merchant retailers are switching to other places to shop for health, new data from AT Kearney and GMDC have found.

Social Media and Mental Health – Teenage Wasteland or Land of Opportunity?

Digital Health

The Health Consumer Seeks Fresh, Free-From and…Turmeric

Health Populi

The impact of health and wellness is on most consumers’ minds, Nielsen’s consumer research has found.

Self-Care is Healthcare for Everyday People

Health Populi

Patients are the new healthcare payors, and as such, taking on the role of health consumers. In fact, health and wellness consumers have existed since a person purchased the first toothpaste, aspirin, heating pad, and moisturizing cream at retail.

Study: Majority of mental health patients would consider giving clinicians access to phone behaviors, locations

Mobi Health News

A small study published in JMIR Mental Health found that 84 percent of surveyed patients living with mental illness were willing to use apps that would collect and share biomarkers

Prescription Drugs: From Costs and Bad Reputation to Civica Rx and Amazon to the Rescue

Health Populi

The prices of medicines prescribed in outpatient settings rose, on average. 10.3% in 2018. Wages increased about 2.6%, and consumer prices, 1.3%, based on the 2019 Segal Health Plan Cost Trend Survey. Segal forecasts that medical cost trends will moderate for 2019, lower than 2018 rates.

A Breakthrough, Sobering Report on Teens and Young Adults, Digital Health and Social Media Use: Implications for Mental Health

Health Populi

There’s a load of anecdotal data about teens and young adults (TYAs) and their always-on relationship with mobile phones and social networks.

Healthcare, and Especially Covering Pre-Existing Conditions, Ranks High for Voters in 2018

Health Populi

President Trump and his administrative have been trying to make the ACA fail, claim most U.S. adults.

Telemedicine vendor breaches the data of 2.4 million patients in Mexico

Mobi Health News

The personal data of 2,373,764 patients was left exposed online after Hova Health, a telemedicine company based in Mexico, misconfigured a MongoDB database

Americans Growing Health Consumer Muscles and Knowledge: McKinsey

Health Populi

Most Americans are healthcare cost-conscious, concerned about various kinds of healthcare expenses, data from McKinsey’s research has found presented in Healthcare consumerism 2018: An update on the journey.

By offering telehealth via its mobile app, CVS is putting healthcare in the palm of your hand

FierceHealthIT

Starting Aug. 8, the visits can address minor illnesses and injuries and skin conditions for children and adults in nine states and Washington, D.C. The virtual visits can treat patients over two years old for “minor illnesses and injuries, skin conditions and other wellness needs," according to CVS

Wealth is Health and Health, Wealth, Fidelity Knows – with Weight a Major Risk Factor

Health Populi

The two top stressors in American life are jobs and finances. “My weight” and my family’s health follow just behind these across the generations.

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The Cost of a Healthcare Data Breach is $408 Per Stolen Record, 3X the Industry Average

Health Populi

The cost of a healthcare data breach is $408, nearly three-times the cross-industry average, revealed in the 2018 Cost of a Data Breach Study: Global Overview , from IBM Security and the Ponemon Institute. The average cost per lost or stolen record across all sectors is $148, Ponemon gauged.

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The one patient that drives physicians to burnout

KevinMD

We all have that one patient. That one patient who can always find a way to turn a good day bad, who just knows how to push your buttons in all the wrong ways. Who’s that patient for me? Let’s just call him Elton Reed. Oh, Mr. Reed … where to begin with him?

The Social Determinants of Food for Health, Farms, and the Economy

Health Populi

America’s agricultural roots go deep, from the native Patuxet tribe that shared maize with Mayflower settling Pilgrims in southern New England, to biodynamic and organic winemakers in Sonoma County , California, operating today. In 2016, 21.4

Employers Take on Health Activism, Embracing Behavioral Health, Virtual Care, AI, and Transparency

Health Populi

More U.S. employers are growing activist roles as stakeholders in the healthcare system, according to the 2019 Large Employers Health Care Strategy and Plan Design Survey from the National Business Group on Health (NBGH).

Multimorbidity In the US – Obesity As A Key Driver of Health Spending

Health Populi

In the U.S., the growing prevalence of multi-morbidity is contributing to increased mortality and healthcare cost growth in America.

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. that person becomes a consumer bearing expenses and financial pain, as well.

Heart Disease in America: Zip Code Determines Cardiovascular Disease-Destiny

Health Populi

If you live in one of nine U.S. states, your chances of having heart disease are greater than living in the 41 others. This geography-as-destiny for heart conditions is examined in The Burden of Cardiovascular Diseases Among US States, 1990-2016 published in JAMA Cardiology.

Pope Francis is a Public Health Advocate

Health Populi

“The world today is mostly deaf,” the Pontiff observes in Pope Francis: A Man of His Word , Wim Wenders’ documentary on this religious leader who likes to quote Dostoevsky, joke about mothers-in-law, and advocate for the sick, the poor, the disenfranchised, and Planet Earth.

Thinking About Kate and Anthony – Suicide and Depression Is US

Health Populi

Yesterday at 1 pm, we learned that the incidence of suicide is up in America in a report from the Centers for Disease Control (CDC), an agency in the U.S. Department of Health and Human Services.

HHS OIG on Cybersecurity and the FDA

Medical Connectivity

The Office of the Inspector General (OIG) of Health and Human Services (HHS) recently released a 25 page report on the FDA's regulatory function in the medical device cybersecurity is domain.

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How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

“Do no harm” has been the professional and ethical mantra of physicians since the Hippocratic Oath was first uttered by medical students. The origins of that three-word objective probably came out of Hippocrates’ Corpus , which included a few additional words: “to do good or to do no harm.”.

Disruption Is Healthcare’s New Normal

Health Populi

Googling the words “disruption” and “healthcare” today yielded 33.8