Remove tag call-center
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The death of the landlines -- yes, it DOES harm older adults

Aging in Place Technology Watch

Down to the street and home, a landline phone 911 call pinpoints the location of the caller. Now consider that one out of three 911 calls are from the 65+. It turns out that the 5500 emergency call centers may not be able to locate the person who is calling from a cell phone. So that’s a cost savings, right?

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Spam calls targeting older adults – it’s a thriving market!

Aging in Place Technology Watch

Did you know that 60% of all phone calls in the US are robocalls or spam ? Sometimes the call begun with a recording about possible additional benefits that are available. Next, the robocall is then transferred to a ‘supervisor’ in a noisy call center who then attempts to obtain actual age, and whether the call recipient has Medicare.

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How Twitter Revealed Consumer Health Care Trends in the Pandemic

Health Populi

And, many tags related to mental health became well-used, such as #MentalHealthMatters, #MentalHealthAwareness, #WellBeing, and #BellLetsTalk from the campaign addressing stigma. Brandwatch suggests several tactics, including: Applying better user-centered and experience design. Adopt sound security protocols and tech.

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What use is a PERS smart watch without a call center?

Aging in Place Technology Watch

LifeStation announced Mobile LTE , small and fast, a pendant linked to a sizable 24-hour call center. Then in April, Verizon does it again, launches a PERS, this time a smart watch offering, called the Care Smart Watch for seniors. Perhaps its current market landscape has a set of PERS call center players already networked.

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Five notable technology offerings for older adults

Aging in Place Technology Watch

The hardware is used to tag objects and monitor their use. Simply touching a picture on the screen starts a video call. The Sundial skill for Alexa and the mobile app work together to connect older adults (the Center) to their loved ones (Care Circle). The last was offered by a giant US network. Learn more. Learn more.

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Chatbots and conversational AI offer help with finding care

Aging in Place Technology Watch

But for older adults or families who hesitant about searching for information or frustrated with online sites or call trees, chatbots can be the ideal solution. Although the real purpose of chatbots is to save response center labor and boost efficiency – they should help the user get what they need.

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My Health, My Data – Thinking Consumers, Privacy and Self-Care at HIMSS 2023

Health Populi

.” That could include such data tags as cookie identifiers, device identifiers, and IP addresses. With that health privacy milestone in mind, now consider #HIMSS23, expected to attract around 40,000 attendees convening at the McCormick Place convention center.

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