The Tech Support Chasm -- tough to cross for older adults
Aging in Place Technology Watch
FEBRUARY 22, 2023
Still baffled, they may go back to the store for troubleshooting suggestions – Apple seems to expect this. And other phone sellers – like Verizon and AT&T , for example, offer very little support in the store past initial device setup, with primary tech support via phone – or as with Sprint, via a moderated online community.
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