Activating Patient Payment Behavior: Why a Digital-First Approach Is a Hospital’s Best Bet
Healthcare IT Today
JULY 20, 2022
To deliver the right chatbot experience — one that reduces customer call center volumes by providing the right information on first pass—a revenue cycle chatbot should be able to answer questions such as: “How much will I owe after insurance?”. Has insurance already paid its portion of the bill?”. What do these charges include?
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