When it comes to HIM (Health Information Management), it seems like everyone has come to understand the value of outsourcing many of these services overseas. It’s hard to argue with being able to provide a high quality HIM service at a lower cost using less expensive overseas labor. While most HIM companies see the writing on the wall, many are still grappling with important questions around how outsourcing works and what doing so will mean to them and their team.
In order to dive into some of these concerns and myths associated with outsourcing HIM, we wanted to go straight to the source and talk to one of leading health information management outsourcing organizations. Ali Merchant, Founder & CEO of AM Infoweb, was kind of enough to sit down with us and discuss what a company or healthcare organization can expect working with an outsourced HIM organization.
First, Ali shares with us what’s driving people to outsource their HIM amidst COVID and he addresses the all important question of whether we can trust outsourced HIM. Plus, Ali shares a great story in response to the question of whether outsourcing HIM takes away jobs from the US and the even more important question of what outsourcing means for their current staff. As Ali notes in the interview below, in many cases the US HIM staff have often worked together for decades at an organization and have become like family. So, it’s extremely important to know how you can utilize an outsourced HIM provider while still taking care of your US staff.
Plus, Ali shares a bit about the process of switching over to outsourcing and helps clarify what an organization should expect if they choose to outsource. It’s also worth noting that because a company like AM Infoweb has multiple HIM clients, they can share best practices learned across clients that will often offer an organization many new efficiencies.
Finally, we also discuss the question of how patients respond to getting calls from India. Ali shares all the efforts they make to ensure that calls from India are as high-quality as a call from the US and actually improve an organization’s reputation versus hurt it. Plus, he shares how AM Infoweb is balancing the right mix of technology and people to make sure they’re offering the highest quality service at the lowest cost.
Check out our interview below to learn everything you need to know about outsourcing HIM:
Learn more about AM Infoweb: https://www.aminfoweb.com/
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