As I finish my 3 conferences in 2 weeks (HLTH, MGMA, CHIME) and head into 2 more next week in Vegas, I guess it’s safe to say that Fall conference season is back. CHIME is an interesting event for us since many of the sessions are focus groups and it’s hit or miss on if press can attend. Plus, much of our coverage will be the CIOs we met who will later have on our CIO podcast. Be sure to subscribe to the podcast to get all the latest episodes. However, I did get a chance to go to the CHIME 2021 keynote by Nicholas Webb. Here’s a look at some of the key insights he shared in his CHIME keynote.
Kicking off the keynote speaker, @nickwebbcom to a packed house at #chime2021fall pic.twitter.com/rX3rEQb1cs
— John Lynn (@techguy) October 28, 2021
Notice the 6 foot tables which I think has become a standard for conferences for some “social distancing” by attendees.
The view that we have from our red brick building. The view we have from our legacy framework is not going to be the future. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This summarized Nicholas Webb’s talk pretty well. It’s definitely worth considering how our legacy framework influences us. I’d just add that there are certain elements of that legacy view that should be kept even if it’s also likely hindering us in other ways.
Are you a recipient of disruption or the author of disruption? @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
Some hammered this as a startup phrase, but I like the idea. Sometimes things like COVID happen to us and force disruption. However, most of the time it takes forward thinking people to push disruption. Otherwise, the force of how we’ve always done it is strong.
Sameness (ie, lack of disruption) is going to be a problem in the next 3 years. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This was pretty brave of him to say. I think healthcare is surprisingly resilient to change, so I’m not sure I agree on the 3 year time horizon. However, change is definitely happening in healthcare.
The big shift is 2 buckets: anticipatory health and anticipatory health systems. #hitsm @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This feels like a simple shift from fee for service to value based care. How quickly you see that happening is likely how important you think it is to change to an anticipatory health system.
Retail wasn’t killed by technology. Retail was killed by a crappy experience. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
There’s a lot for healthcare to learn from this. How many in healthcare are really worried about the experience? Many take it for granted that patients need them.
Patients want less friction. That’s the problem. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This was the money quote for me from his keynote. Patients Want Less Friction should be on the walls of every healthcare organization. Ironically, I love living in Las Vegas because I call it the least friction city in the world. So, I definitely appreciate the idea of less friction.
Healthcare has turned into an assembly line. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This one hurts since it rings so true.
Happiness Leadership: love differences. @nickwebbcom #chime2021fall
— John Lynn (@techguy) October 28, 2021
This one my feel out of place, but I loved the idea. Loving differences takes a strong leader.
There’s a tendency to try and do too much. You can’t boil the ocean. #CHIME2021Fall
— John Lynn (@techguy) October 28, 2021
Ok, this wasn’t from a keynote, but another session. It’s a great reminder though, that the work CIOs are doing is hard work. It’s better to take it one bite size chunk at a time than trying to boil the ocean and accomplishing nothing.
