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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. ” Another talked about the concept of “patient-centered billing.”

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S.

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Bonus Features – October 30, 2022 – 46% of Americans have gone into debt paying medical bills, 41% say retail and virtual care experiences are disjointed, and more

Healthcare IT Today

This article will be a weekly roundup of interesting stories, product announcements, new hires, partnerships, research studies, awards, sales, and more. News and Studies. Only 38% of Americans have a dedicated savings fund for healthcare emergencies.

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

In health care, one of the “gifts” inspired by the coronavirus pandemic was the industry’s fast-pivot and adoption of digital health tools — especially telehealth and more generally the so-called “digital front doors” enabling patients to access medical services and personal work-flows for their care.

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The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

Workers covered by health insurance through their companies spend 11.5% of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families.

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A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

are living omnichannel lives : whether in retail via ecommerce, buying online and picking up in store, or banking online, or studying for college degrees via Coursera, people live, work, play, pray, and learn offline and on-, in real-time and asynchronously. In fact, most people living and working in the U.S.

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When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

The Business Group on Health’s survey into large employers’ plans for health benefit designs in 2023 has a strong focus on value, concurring with employee benefit consulting studies from Mercer, SHRM, and WTW, among others. Growing adoption of “broad-spectrum” self-care – including digital health tools.