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The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Health Populi

Health Populi’s Hot Points: For the patient-member-consumer, the digital experience “is” the overall experience given the growing use of online scheduling, online access to portals and EHRs, use of telehealth and virtual care platforms for clinical encounters, and bill paying, among other digital health care interactions.

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Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

doctors, driven by turnover and understaffing, compassion fatigue, and challenges using digital tools — think EHRs. T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience.

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Patient experience: new perspectives on person-focused care

Healthcare IT News - Telehealth

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey. Health IT Investment: The Next Five Years.

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How Healthcare Experience Ranks Versus Other Industries (Not So Great)

Health Populi

As important as health became to humans at the base of our Hierachies of Needs , in the U.S., health care industries fell to their lowest consumer satisfaction scores in two decades, we learn in the latest evaluation by the American Consumer Satisfaction Index report.

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The Thematic Roadmap for AHIP 2024: What the Health Insurance Conference Will Cover

Health Populi

This week, AHIP (the acronym for the industry association of Americans Health Insurance Plans) is convening in Las Vegas for its largest annual 2024 meeting. Confronting and addressing access and health equity. Growing design thinking for health and health care.

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Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

We’ve reached an inflection point on the demand side among consumers for digital health options, PwC suggests in their report on the New Health Economy coming of age. The report outlines health/care industry issues for 2019, with a strong focus on digital health.

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Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

Millions of dollars and developers’ time have been invested in conceiving and making digital health tools. Some, but not necessarily a majority, of consumers see benefits in using digital health — primary for wellness and prevention, and to get a better understanding of personal health.