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Consumer and Patient Experience – Same or Different?

Healthcare IT Today

The term “consumer experience” has become more prevalent in healthcare over the past couple of years. Many Health IT companies and organizations use the term interchangeably with “patient experience”. That is a mistake according to an expert panel at the 2022 HIMSS conference. The two are not the same.

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Tracking the Patient Experience Using Qualtrics at Intermountain Health

Healthcare IT Today

Furthermore, Intermountain Health wants to build customer preferences into each individual’s record so that every caregiver the patient meets with understands fully what they need and where they are on their patient journey. Qualtrics covered travel and expenses for Healthcare Scene to attend the conference.

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A Look at Patient Experience, A New Infection Control Feature, and RPM 2.0 at the CHIME Fall Forum

Healthcare IT Today

At the CHIME Fall Forum conference, we had a chance to sit down with a number of great health IT vendors to learn more about what they’re doing in health IT, what they’d heard at the show, and a new product announcement. Check out these short video interviews to learn more. Learn more about Divurgent: [link].

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Xealth’s Recap from Oracle Health Conference 2023

Xealth

It was great seeing the Oracle Health Conference in a new location (and a location that us on the conference circuit are very familiar with!).The Three of them are expected – access to care, patient experience, provider experience – but the fourth one is where they really excelled: Measurement.

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A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

That’s the mantra coming out of this week’s annual Capitol Conference convened by the National Association of Benefits and Insurance Professionals (NABIP). health economy includes employers, unions, public sector plans and other groups as well as the Patient as Payor — thus prompting NABIP’s Bill of Rights.

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Health Care Technology Leadership in the Midst of COVID-19

Healthcare IT Today

Some of the largest health care conferences in the country have been cancelled this year, and we are still not sure what the new normal will be. The world is facing a viral pandemic, and news coverage has reflected public anxiety and confusion. I was planning to meet with leaders in physician burnout at those […].

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Health Equity, Burnout, and Patient Experience are Hot Topics at HIMSS22

Healthcare IT Today

In-person healthcare conferences offer a unique opportunity to learn from industry thought-leaders, discover interesting new companies, and hear from established players in the ecosystem. This year at #HIMSS22 I had the opportunity to capture a few of these meetings on camera.